Frequently Asked Questions

If you have a question that you require answering, then check out our Frequently Asked Questions below. If you are unable to find the answer you are looking for here, then contact our experienced and helpful team at Bentleys Motor Group. We will be happy to assist you with your enquiry.


Sales

Q. What checks do you make before selling a car?
A. All of our new cars have a Pre Delivery Inspection carried out once delivered from the factory, to ensure that they meet the very highest of standards. Used cars have an approved used quality check, completed by our experienced technicians here at Bentleys.

Q. Do i need an appointment for a test drive?
A. No appointment is necessary, however, to ensure we have the right car available it is advisable to call before your visit.

Q. When buying a vehicle from Bentleys, what warranty do I get?
A. The minimum warranty that you will receive is 12 months, giving you peace of mind. New Toyotas have a 5 year warranty from new which is transferable to the next keeper.

Q. How long will I have to wait for my new car?
A. This is generally a very speedy process. Once a car is in our stock, customers can drive away within 48 hours.

Q. I am unable to collect my new car. Can my car be delivered to me?
A. If you’re unable to collect your new vehicle, in certain circumstances we can deliver your new car. To find out more, please get in touch with our knowledgeable and friendly team.

Q. What deposit do I need to buy a new or used car?
A. A deposit is not always necessary but we do take a holding deposit to secure any car. The holding deposit will allow you to reserve your new vehicle and will come off the total price of the car.

Q. I'm on a budget. Do you have any new or used car special offers?
A. Yes we do! Call our sales team to discuss your exact requirements, so that we can offer you something tailored to your specific requirements and budget. Special offers can also be viewed on our website.

Q. Do you offer part exchange?
A. Yes, any make or model can be part exchanged at Bentleys. For an instant valuation click here


​Servicing & MOT

Q. How much will it cost to service my car?
A. Toyota offer fixed priced servicing from just £99 and you can even spread the cost of your servicing interest free. Citroen offer servicing from as little as £115 and also offer convenient plans to spread the cost.

Q. How often do I need to service my car?
A. We typically recommend that you service your car every 12 months or every 12,000 miles (or whichever occurs first). If you tend to use your car for longer trips, it’s a good ideas to service your car every 6 months to supplement the main service.

Q. What does a service include?
A. A full service is vital to keep your car at its optimum health, and includes the following:

  • Change the engine oil
  • Replace the oil filter
  • Replace the air filter
  • Replace the fuel filter
  • Replace the spark plugs
  • Tune the engine
  • Check level and refill brake fluid
  • Check level and refill power steering fluid
  • Check level and refill Automatic Transmission Fluid
  • Grease and lubricate components
  • Inspect and replace the timing belt if needed
  • Check condition of the tyres

Q. What are the most frequent MOT fails?
A. According to the Department for Transport, the most common reasons for MOT failures sit in the following five categories: lighting and signalling, suspension, brakes, tyres and drivers view of the road. Bentleys are accustomed to dealing with a comprehensive range of vehicle problems, so rest assured that your vehicle is in the best hands possible.

Q. How often should I have my car battery replaced?
A. It is recommended that you have your car battery replaced every three years, although this depends on the level of usage, maintenance and seasonal temperatures. Keep in mind that a flat battery is one of the top reasons for roadside assistance call outs, so don’t neglect this important part of your vehicle.

Q. How do I check that my tyres are legal and safe?
A. The legal minimum tread depth in the UK is 1.6 mm across the central three-quarters of the tread width and round its entire circumference. Tread depth gauges are easy to use and can be purchased at a good price. If in any doubt, get them checked by a professional at Bentleys. Check tyres are inflated to the correct pressure each week using a reliable gauge. You can find the suitable pressure for your vehicle in the car manual. Finally, check your tyres for any obvious signs of damage, uneven wear or cracks.


​Motability

Q. ​Do I qualify for the Motability Scheme?
A. You will be eligible for the scheme if you qualify for one of the following allowances and have at least 12 months allowance remaining when you place your order:

  • Higher Rate Mobility Component of the Disability Living Allowance
  • Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP)
  • War Pensioners’ Mobility Supplement (WPMS)
  • Armed Forces Independence Payment (AFIP)

Q. Can I adapt my car?
A. Yes! Many of the most popular adaptations are available at no extra cost when fitted at the start of your lease. A wide range of adaptations can be made to help improve your driving or travelling experience easier and more comfortable. At Bentleys, we have two Motability specialists, Jane Waddington and Dave Smith, who will be able to advise you on the comprehensive choice of adaptations that are available.

Q. Can my carer also drive my new car?
A. Yes! The Motability all-inclusive leasing package includes two drivers, so that both you and your carer can enjoy your vehicle. A third person can also be added at an additional cost. If you would like to add or change drivers, please contact RSA Motability.

Q. How do I apply?
A. Applying is nice and straight forward. Simply visit your local Motability dealer and make an appointment with one of our Motability specialists, Jane or Dave. You can arrange a test drive and receive advice to help you choose the right vehicle for you. During your appointment, our specialist will take you through the Motability Suitability questionnaire, designed to make sure the car you are considering is right for your needs. Once you’ve decided on the car, the specialist will complete your online application at the dealership. To get set up, you’ll need to bring your Certificate of Entitlement, a recent utility bill and the driving licences of any drivers you wish to be insured. Once you have chosen a car, your dealer will complete the application for you online at the dealership. You’ll just need to take your Certificate of Entitlement, a recent utility bill, and the driving licences of any drivers to be insured into the dealership with you.

Q. How long will it take for my car to arrive?
A. This depends very much on the manufacturer and model chosen. The specialist will be able to give you an estimated delivery time when completing your application. If there are any delays expected, which can occasionally occur due to factors outside the manufacturer’s control, then the Motability specialist will be able to keep you updated with its progress.

Q. If I am over 65, can I join the scheme?
A. Yes! Providing you receive the Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA) or the War Pensioners' Mobility Supplement (WPMS), and have at least 12 months remaining on your allowance, you're eligible to join the Scheme. Unfortunately, the Attendance Allowance cannot be used to lease a car through Motability though.

Q. Will I get my advance payment back?
A. You may opt for a car where you pay an Advance Payment in addition to the payments made with your allowance. The Advance Payment is the remainder of the cost of the agreement that is not covered by the allowance over the length of the agreement. If you have chosen a car with an Advance Payment, it will need to be paid in full to your dealer either before or at the time of collecting your new vehicle.This is a non-refundable upfront payment (and not a deposit).