See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
If you have any questions during the buy online process, contact our sales team and we’ll be happy to help.
If you would like to amend your order once it has been placed, contact our sales team and we’ll process the changes you wish to make.
If you would like to cancel your order, see our Terms & Conditions page. However, we’d like to try and help before you cancel so please contact us in the first instance.
All payments and deposits are made via our secured, verified payment provider, which is encrypted to protect your card details. This data isn’t stored, so you can make transactions with confidence.
Yes - please speak to our sales team as soon as possible so we can help.
We can obtain your settlement figure and help with any further enquiries you have about your finance package.
You can speak to any member of our sales team about your car finance. We’re fully trained and will be happy to help.
Yes – you can use the value of your existing vehicle as part or all of the deposit for your new car. However, any outstanding finance will need to be settled first, with the remaining amount being used towards your purchase.
In these cases, we’ll refund the difference once you’ve taken delivery of your new vehicle – provided there’s no outstanding finance. If there is outstanding finance, this will need to be settled first.
Your online vehicle valuation is based only on age and mileage, so may be subject to change following a visual inspection. The value offered after a visual inspection, however, is guaranteed.
Yes – you can remove a part exchange from your order at any time before the vehicle handover. Please note this may affect the quotation if the part exchange was being used towards a deposit.
If both vehicles are owned by you, or you have permission from the owner to use the vehicles in part exchange, we’re happy to accept them.