Reserve in 4 Easy Steps
Reserving online is easy and can be done on the go or in the comfort of your own home.
FAQ AREA
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
I want to buy online but have some queries?
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If you have any questions during the buy online process, contact our sales team and we’ll be happy to help.
I would like to amend or cancel my order
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If you would like to amend your order once it has been placed, contact our sales team and we’ll process the changes you wish to make.
If you would like to cancel your order, see our Terms & Conditions page. However, we’d like to try and help before you cancel so please contact us in the first instance.
How secure is your online deposit process?
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All payments and deposits are made via our secured, verified payment provider, which is encrypted to protect your card details. This data isn’t stored, so you can make transactions with confidence.
Can I amend my delivery and collection day after I have placed my order?
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Yes - please speak to our sales team as soon as possible so we can help.
Finance
How do I get my finance settlement?
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We can obtain your settlement figure and help with any further enquiries you have about your finance package.
I have some questions regarding financing my purchase who should I speak to?
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You can speak to any member of our sales team about your car finance. We’re fully trained and will be happy to help.
Part Exchange
Can I use my part exchange as my deposit for my car purchase?
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Yes – you can use the value of your existing vehicle as part or all of the deposit for your new car. However, any outstanding finance will need to be settled first, with the remaining amount being used towards your purchase.
What happens if my part exchange is worth more than the car I want to purchase?
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In these cases, we’ll refund the difference once you’ve taken delivery of your new vehicle – provided there’s no outstanding finance. If there is outstanding finance, this will need to be settled first.
Is the valuation you give me for my part exchange guaranteed?
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Your online vehicle valuation is based only on age and mileage, so may be subject to change following a visual inspection. The value offered after a visual inspection, however, is guaranteed.
Can I remove my part exchange from my order at any time?
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Yes – you can remove a part exchange from your order at any time before the vehicle handover. Please note this may affect the quotation if the part exchange was being used towards a deposit.
Can I part exchange two vehicles as part of my order?
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If both vehicles are owned by you, or you have permission from the owner to use the vehicles in part exchange, we’re happy to accept them.
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