Reserve in 4 Easy Steps
Reserving online is easy and can be done on the go or in the comfort of your own home.
FAQ AREA
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
I want to buy online but have some queries?
Close
Our sales team will be happy to assist with any queries you have about our buy online process. Contact us today by phone or email.
I would like to amend or cancel my order
Close
To amend your order once it has been placed, get in touch with our sales team and we’ll be happy to process the changes you wish to make. To cancel, please see our Terms & Conditions page. However, we’d like to try and help before you cancel so please contact us in the first instance.
How secure is your online deposit process?
Close
We take payments through a secure gateway, which uses encryption software to protect your card details. That means all transactions are completely safe and your data isn’t stored by us.
Can I amend my delivery and collection day after I have placed my order?
Close
Our sales team will be happy to help you amend your delivery or collection date. Please let them know as soon as possible if you’d like to make a change.
Finance
How do I get my finance settlement?
Close
Our sales team can help with all finance queries, including obtaining your settlement figure.
I have some questions regarding financing my purchase who should I speak to?
Close
For any questions regarding your car finance, chat to our sale team, who are fully trained to assist.
Part Exchange
Can I use my part exchange as my deposit for my car purchase?
Close
If you’d like to use your existing vehicle as part or all of the deposit for your new car, you can do so. If there’s outstanding finance, however, this will need to be settled first and the remaining amount can be used towards your purchase.
What happens if my part exchange is worth more than the car I want to purchase?
Close
If the value of your part exchange is higher than the value of your purchase, we’ll refund the difference when you’ve taken delivery of your new vehicle. However, if there’s outstanding finance, this will need to be settled before the refund is made.
Is the valuation you give me for my part exchange guaranteed?
Close
Online valuations are based only on age and mileage, and may change following an inspection at our dealership. Once this is made, the quote is guaranteed.
Can I remove my part exchange from my order at any time?
Close
You may remove a part exchange from your order at any time, as long as it’s before the vehicle handover. Please note, if the part exchange was being used towards a deposit, your quotation will be adjusted.
Can I part exchange two vehicles as part of my order?
Close
We’re happy to accept two vehicles in part exchange, as long as both vehicles are owned by you, or you have permission from the owner to trade them in.