Supporting our Citroën customers

ROADSIDE ASSISTANCE FOR NHS STAFF

We are committed to providing continued support to essential services and key workers during the COVID-19 pandemic.

Our Roadside Assistance programme is available to all NHS workers who drive a Citroën, Peugeot or DS vehicle and to those who do not already have any form of emergency support/recovery of their vehicle should it suffer a mechanical breakdown. This Assistance programme is offered regardless of vehicle mileage or even if the vehicle has previously been maintained outside the Citroën, Peugeot or DS network.

If the vehicle breaks down at the roadside or at home and is immobilised, Roadside Assistance is available to get it back on the road. This may be a permanent repair or a temporary solution to keep the vehicle mobile until a permanent repair can be performed.

If it is not possible to repair the vehicle at the roadside, a suitable recovery will be arranged for the vehicle to be taken to the nearest Citroën/Peugeot/DS Authorised Repairer or Independent Motor Trader of the driver's choice up to a distance of 10 miles from the breakdown location.

If the vehicle is recovered, a taxi journey for the driver and passengers to continue the journey to a single destination up to 20 miles will be provided.

Roadside Assistance - Important Numbers:


For Citroen vehicles0800 197 2046
For Peugeot vehicles0800 197 2045
For DS vehicles0800 24 24 07 07

Please quote 'NHS Key Worker'

The following information will be required:

  • The vehicle's make, model and registration number
  • The exact location of the vehicle - the road you are on or the nearest road junction
  • Contact telephone number
  • The cause of the breakdown, if known

All NHS staff driving a Citroën/Peugeot/DS vehicle with a current NHS Care Indentity Number (Smart Card) or Trust ID Badge are covered, and this will be required to support your eligibility to the programme.

If the vehicle breaks down at home, the Roadside Assistance service is still provided. If the vehicle cannot be repaired, it will be transported to the nearest Citroën/Peugeot/DS Authorised Repairer or Independent Motor Trader of the customer's choice up to a maximum of 10 miles.



COVID-19 - FAQ’S

NEW CAR SALES

I have a new car on order, what will happen with my delivery?

At Citroën UK, the health and well-being of our customers, dealers and colleagues is our number one priority. Citroën and its network of dealers will continue to respond to the latest guidance and advice from the World Health Organisation and UK Government with everyone’s health and well-being our primary concern. Following the statement from the Prime Minister on Monday 23rd March, we intend to continue to fully support the Government efforts to control the spread of the virus. Our physical showrooms across the UK will therefore temporarily close until the end of the shutdown period. Our dealers will be contacting all customers that are currently expecting delivery of a new or used car, have a vehicle onsite for service or have an upcoming booking with an update to make suitable arrangements to support everyone.

I am interested in ordering a new car, how can I order if the dealer is no longer open?

Whilst our showrooms are temporarily closed, we remain digitally open to serve and assist you with both new and pre-owned vehicles. Just visit www.citroen.co.uk to browse our complete vehicle range at leisure, configure and personalise your car, have your part exchange valued, and even arrange the finance.

What are the delivery timescales for new vehicles in light of the Coronavirus?

In light of the Government’s latest instructions, all of our dealer sales departments for both new and used cars will be temporarily closed until the end of the shutdown period. Our dealers will be contacting all customers that are currently expecting delivery of a new or used car.

If my new vehicle order is late will this affect the price and tax, and if so, how?

The purchase price of your vehicle will remain unchanged. However, if the vehicle is registered after the 31st March 2020, it may be subject to an increase in Vehicle Excise Duty.

My current lease is due to expire, what do I need to do?

Although our physical showrooms are closed, you can make contact with Bentleys. Please contact them to ask for further advice.

If you are a PSA Finance Customer, more information may be found on the PSA Finance website here.

I have a question about my finance payments, who should I contact?

For any questions relating to your finance payments, please contact your finance provider directly.

If you are a PSA Finance or Free2Move Lease Customer, please visit the PSA Finance website here or the Free2Move Lease website here.

I am in financial difficulty as a result of the Coronavirus Pandemic, what should I do?

For any questions relating to your finance payments, please contact your finance provider directly.

If you are a PSA Finance or Free2Move Lease Customer, please visit the PSA Finance website here or the Free2Move Lease website here.

I have a product question, (e.g. how do I work the sat nav) who should I speak to for advice?

Please contact the national line: 0800 093 9393

or Bentleys via one of the following methods:

LiveChat

Email: bentleysmotorgroup@gmail.com

facebook.com/BentleysMotors - Messenger



MOTABILITY

If you have a question about your Motability lease, please visit the Motability website which has a comprehensive FAQ section here.



AFTERSALES

Work is due on my vehicle, can I visit the dealer, or should I delay the booking?

If you are not a key worker and your vehicle is due any service, maintenance or repair work please contact Bentleys who will be able to advise on the best course of action.

My MOT is due, can this work still be carried out?

If your MOT is due to expire on or after 30th March 2020, your MOT will automatically receive a 6 month MOT exemption, as detailed on the Government website here.

My service is due, can this work still be carried out?

In light of the recent Government instructions Citroën will extend the Service Schedule by up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in accordance with the original service schedule. Please ensure you contact Bentleys to arrange for it to be serviced within these extended Service intervals.

What happens if I need warranty work to be completed, but I am not able to visit the Dealer?

In light of the recent Government instructions Citroën has extended your warranty by 1 month. Please ensure you contact Bentleys to arrange for it to be repaired under warranty within the extended period.

Will my warranty be affected if I do not get my service/ repair done?

In light of the recent Government instruction’s Citroën will extend the Service Schedule by up to 3 months / 1800 miles, providing you meet this extended service schedule your warranty is not affected.

My service contract has expired/ is due to expire, what should I do?

If you have a Citroën Service Plan, Citroën will extend the Service Schedule to up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in line with the original service schedule. Please ensure you contact your local Citroën dealer to arrange for it to be serviced within these extended Service intervals.

I have a question on my Service Contract, who should I speak to?

Please contact Bentleys.

Can I drive my vehicle if work is required on it or a warning light has appeared on my car, but I cannot get it booked in with the repairer?

This will depend on what work is required on the vehicle. Please contact Bentleys.

Is the breakdown service I have with you still available?

If your Citroën vehicle has Citroën Accident Assistance this will be honoured 24 hours a day. Citroën use the RAC for premium breakdown service refer to this website here to see how they are responding to COVID-19

My vehicle has a recall, what should I do?

If your vehicle requires a safety related rework, please contact Bentleys with your registration number at hand and they can advise you on the best course of action.



USED CARS

Are you still selling used cars?

Whilst our showrooms are temporarily closed, we remain digitally open to serve and assist you with both new and pre-owned vehicles.

Can I still collect the used car I have bought?

In light of the Government’s latest instructions all of our dealer sales departments for both new and used cars will be closed until the end of the shutdown period. Our dealers will be contacting all customers that are currently expecting delivery of a new or used car.

What about my current car you have agreed to take as part-exchange?

In light of the Government’s latest instructions all of our dealer sales departments for both new and used cars will be closed until the end of the shutdown period. Our dealers will be contacting all customers that are currently expecting delivery of a new or used car.



FLEET STATEMENT

FLEET SALES: The Citroën Fleet account management team continues to be available and will look to support our National Fleet (50+ vehicle) customers. For Fleet managers and Fleet management teams, please contact your Corporate Sales Manager or Leasing and Rental Manager. For business car users, please contact your company/leaser fleet support team for guidance.

ESSENTIAL SERVICES: If you are an 'Essential service' organisation (as defined by UK Government guidance), are utilising Citroën vehicles and you have operational issues with the vehicle, we want to help. If you are a fleet manager/downtime team and cannot find support through your normal aftersales channels, please contact PSAfleet@mpsa.com and we will assist. If you are a vehicle end user, you will need to contact your organisation’s fleet management team for guidance.