Supporting our customers Latest update: 6/4/20

Please be assured that we will continue to monitor this evolving situation and you can find the most up to date information here.




TOYOTA ROADSIDE ASSISTANCE FOR KEY WORKERS


Toyota is partnering with the AA to provide the UK’s key workers who drive Toyota vehicles with free roadside assistance cover, regardless of how old their car or van might be. The move will give peace of mind and support to those people whose work is invaluable in providing essential services during the Covid-19 pandemic. Cover is regardless of whether motorists previously had Toyota Roadside Assistance.

The free cover is being introduced as an open-ended benefit, available until further notice, for all Toyota vehicles, of any age.

Extended cover for existing and recent Toyota Roadside Assistance members

Owners of new or recently purchased Toyota models should already benefit from roadside assistance cover. The full benefits of membership are now being extended for an additional three months, at no extra cost. Those whose membership lapsed or was cancelled as of 1 February 2020 will continue to receive guaranteed cover until 31 May 2020, again at no additional cost.

The cover package in summary

For Toyota owners, the benefits include: –

  • Roadside assistance throughout the UK
  • Cover 24 hours a day, 365 days a year
  • Vehicle recovery to any UK destination or recommended Toyota Centre
  • A free replacement car for up to 48 hours
  • Assistance for breakdowns at home
  • Roadside assistance in 48 European countries

https://www.toyota.co.uk/owners/roadside-assistance/

How to obtain assistance

If assistance is required, the vehicle driver should call the Toyota Roadside Assistance Team.

Toyota: 0800 246 824


A team member will make a verbal confirmation the caller’s key worker status and then ensure the appropriate assistance is provided.

Who qualifies as a key worker?

Health and social care

Frontline health and social care staff, such as doctors, nurses, midwives and paramedics, as well as support and specialist staff in the health and social care sector. It also includes those working in supply chains, including producers and distributors of medicines and personal protective equipment.

Education and childcare

Nursery and teaching staff and social workers.

Public services

Those whose work is required to run the justice system, religious staff, those responsible for managing the deceased and journalists providing public service broadcasting.

Local and national government

Administrative occupations essential to the effective delivery of the Covid-19 response, or delivery of essential public services, including benefits payment.

Food and essential goods

Those involved in the production, processing, distribution, sale and delivery of food.

Public safety and national security

Police, support staff, Ministry of Defence civilian staff and armed services personnel, fire and rescue staff and those responsible for border security, prisons and probation.

Transport

Those who keep air water, road and rail passenger and freight transport operating during the Covid-19 response.

Utilities, communications and financial services

Staff required to keep oil, gas, electricity, water and sewerage operations running. Staff in the civil nuclear, chemical and telecommunications sectors and those working in postal and essential financial services.



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Will my Toyota vehicle be okay during prolonged periods of not being driven?

Check out our useful (and reassuring) tips here


Our Toyota new and used car facilities are closed but we have in place support for emergency and NHS workers if your vehicle is off the road or requires emergency repair.

Please contact the UK customer service team:

0344 701 6202 or webchat


Routine Servicing, MOT and Vehicle Warranty

If you are concerned about your vehicle's routine servicing, please do not worry. Toyota GB would like to reassure you that for the foreseeable future we intend to take a flexible and sympathetic approach to any service schedule or warranty issues.

From 30th March 2020, owners of eligible vehicles will be granted a 6-month exemption from MOT testing. You can find more information on the government website.

https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020


Toyota Finance Agreements and Payments

General Enquiries 0370 850 5533 or email customerexperience@uk.toyota-fs.com

If you are experiencing difficulty making payments on your Toyota finance agreement call: 0370 243 0804 or email customeroutcomes@uk.toyota-fs.com

If you have any queries regarding Payment Protection Insurance (PPI) please email ppi.queries@toyota-fs.com

Please be aware that our customer experience team is receiving unparalleled demand at present so we do ask you to call only if your query is urgent. This will allow us to prioritise our most vulnerable customers.

Should you need assistance, we will work with you to assess your individual requirements and tailor a solution for the future. We will be in touch with all our customers with a request and requirements form to be completed and returned to us if payment arrangement is required.

As an alternative to calling in we would ask that you contact us by email. Please only contact us if you consider your case to be urgent at this time, and we will endeavour to respond to you within 7 days.

customeroutcomes@uk.toyota-fs.com


The My Finance app is available to download where you can also manage your Toyota Finance agreement.

MyFinance app


If you believe you need help from us, please access our self-service questionnaire



New and Used Vehicle Sales

Toyota new and used car facilities are temporarily closed. Our website remains fully operational.