Reserve in 4 Easy Steps
Reserving online is easy and can be done on the go or in the comfort of your own home.
FAQ AREA
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
I want to buy online but have some queries?
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If you have any questions about the buy online process, simply contact our team by phone or email and we’ll gladly assist.
I would like to amend or cancel my order
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For amendments, contact our team and we’ll process the changes you require. For cancellations, please get in touch in the first instance to see if we can help. If you would still like to cancel, head to our Terms & Conditions page for details.
How secure is your online deposit process?
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You can make all transactions with complete security. Our payment platform uses encryption software to protect your card details, and they won’t be stored by us.
Can I amend my delivery and collection day after I have placed my order?
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If you need to amend your collection or delivery date, let us know as soon as possible and we’ll be happy to accommodate your requirements.
Finance
How do I get my finance settlement?
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You can obtain your finance settlement figure by contacting our sales team. We can help with any of your finance queries.
I have some questions regarding financing my purchase who should I speak to?
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Our sales team are fully trained to answer your finance questions. Give them a call today for expert assistance.
Part Exchange
Can I use my part exchange as my deposit for my car purchase?
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Many of our Toyota customers choose to use the value of their existing vehicle towards the purchase of their new car. Any outstanding finance would need to be settled first, then the remaining amount can be used against the vehicle.
What happens if my part exchange is worth more than the car I want to purchase?
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If your part exchange worth more than your purchase, we’re happy to refund the difference after you’ve taken delivery of your new vehicle. In the event that there is outstanding finance on the part exchange, this must be settled first, then the remaining amount refunded.
Is the valuation you give me for my part exchange guaranteed?
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The online valuation you receive is based only on age and mileage, so is subject to change following an inspection at our dealership. The valuation given after a visual inspection, however, is guaranteed.
Can I remove my part exchange from my order at any time?
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Yes – feel free to remove a part exchange from your order at any time before the vehicle handover. Please note, your quotation will be adjusted if the part exchange was being used towards a deposit.
Can I part exchange two vehicles as part of my order?
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If both vehicles are owned by you, or you have permission from the owner to trade them in, you can part exchange two vehicles and use their value towards a new car.