See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
If you have any questions about the buy online process, simply contact our team by phone or email and we’ll gladly assist.
You can make all transactions with complete security. Our payment platform uses encryption software to protect your card details, and they won’t be stored by us.
If you need to amend your collection or delivery date, let us know as soon as possible and we’ll be happy to accommodate your requirements.
You can obtain your finance settlement figure by contacting our sales team. We can help with any of your finance queries.
Our sales team are fully trained to answer your finance questions. Give them a call today for expert assistance.
Many of our Toyota customers choose to use the value of their existing vehicle towards the purchase of their new car. Any outstanding finance would need to be settled first, then the remaining amount can be used against the vehicle.
If your part exchange worth more than your purchase, we’re happy to refund the difference after you’ve taken delivery of your new vehicle. In the event that there is outstanding finance on the part exchange, this must be settled first, then the remaining amount refunded.
The online valuation you receive is based only on age and mileage, so is subject to change following an inspection at our dealership. The valuation given after a visual inspection, however, is guaranteed.
Yes – feel free to remove a part exchange from your order at any time before the vehicle handover. Please note, your quotation will be adjusted if the part exchange was being used towards a deposit.
If both vehicles are owned by you, or you have permission from the owner to trade them in, you can part exchange two vehicles and use their value towards a new car.